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Underage
It is illegal for anyone under the age of 18 to gamble. We are committed to protecting children and young people under 18, from opening an account.
We ask you to check your own country laws regarding legal age to gamble.
We verify our customers to ensure they are of legal age. Where we have not been able to confirm a customer’s age we will need to complete further checks, and in some cases, request documentation.
If we have not been able to verify a customer is of legal age we will have to suspend the account until we have received satisfactory proof.
MoPlay encourages customers, who might share their devices with children, to use filtering software to prevent access of minors to our services. See the below list of filtering options you may wish to explore: www.netnanny.com www.safekids.com www.cyberpatrol.com
If you would like to completely block individual computers from accessing gambling internet sites, we would recommend visiting the below websites that offer this service. www.gamblock.com www.betfilter.com www.solidoak.com
Friends and Family Support
We understand gambling issues can affect lives. If you have a friend or family member who could potentially be suffering from gambling related problems we strongly recommend that you contact Gambling Therapy.
Gambling Therapy is a gambling charity who specialise in providing advice, information and support.
- Gambling Therapy: www.gamblingtherapy.org/en
- Download mobile app for iOS or Android.
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Gambling Therapy
- Website: www.gamblingtherapy.org/en
- MoPlay live chat can be accessed: here
- Download Gambling Therapy mobile app for iOS or Android
Close Your Account Now
If you need a break from gambling, or decide to stop playing with MoPlay, we can suspend access to your account.
It’s important to withdraw your funds before closing, otherwise you’ll have to speak with our Solutions team.
They’ll also be your contact if you ever want to reopen and play with your MoPlay account.
We want to give all our customers the best experience. To help us improve, please state the reason for suspending your account with us from the options here.
Time-Out Facility
Do you feel in control of your gambling but want to have a short break? If so, this option is available.
Once the time out duration has been selected you will not be able to login or re-open your account until this period has ended.
To take a break simply contact our Solutions team via Live Chat or send an email to solutions@moplay.com.
Self-Exclusion
MoPlay recognises that potential problems can arise as a result of gambling issues. In an effort to prevent such problems from developing in the first place, we offer our members the ability to exclude themselves from all forms of betting on our website for a specified period of time.
Once MoPlay has closed your accounts, you will not be able to reopen them during the requested period and you will not be able to modify this agreement during that period.
MoPlay will take reasonable steps to exclude the use of any of your identified credit and/or debit cards. You agree that you will not place any bets, or enter into any gaming activity with MoPlay during the self-exclusion period.
In the event that you attempt to circumvent our self-exclusion steps and place bets or enter into any gaming activity, you agree that you will not make any claim against MoPlay.
If you decide you want to self-exclude your account, please contact our Solutions team via Live Chat or send an email to solutions@moplay.com.
